Service Oklahoma
Oklahoma's mobile ID app couldn't be used by a blind resident. The DOJ stepped in.
Service Oklahoma runs the state's digital services — including the OK Mobile ID App, which residents use for unemployment claims, commercial transactions, and REAL ID verification. A blind Oklahoma resident filed a complaint that the app didn't work with VoiceOver or TalkBack.
The DOJ's 2024 settlement required the app to meet WCAG 2.1 AA. No monetary penalty, but a strict remediation timeline and ongoing reporting. The case extends DOJ enforcement to government mobile apps — which is increasingly where citizens access public services. If your business builds apps for the public sector, accessibility is now a procurement requirement.
Court
U.S. Department of Justice, Civil Rights Division (administrative settlement — Title II, government entity)
Case
United States v. Service Oklahoma (OK Mobile ID App)
Administrative — DOJ investigation and settlement agreement (January 22, 2024)
Outcome
settled
What went wrong on the site
Each visual below shows what visitors with disabilities actually experienced.
Click only — Tab key does nothing
The mobile app had unlabeled buttons and broken VoiceOver/TalkBack support — blind users could not operate it.
WCAG 4.1.2 Name, Role, Value
Sources & documentation
- DOJ — Justice Department Secures Agreement with Oklahoma State Agency (January 22, 2024)Primary
- DOJ — Settlement Agreement Between the United States and Service Oklahoma (January 22, 2024)Primary
- DOJ — Justice Department Finds Oklahoma Mobile App Inaccessible (November 2023)Primary
- StateScoop — Oklahoma agency, DOJ reach settlement over inaccessible mobile app
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