ADA Compliance for
Financial Services & Insurance
Financial firms face lawsuits and regulatory scrutiny at the same time — the 2024 wave of demand letters is still ongoing.
500+
Financial ADA demand letters in 2024 alone
$9.7M
Anthem accessibility settlement
$15K+
AICPA exam-related damages paid
The risk to your business
Independent advisors and small insurance agencies are in the same demand-letter pipeline as Schwab. If you have online forms, client portals, or PDF statements, you're exposed.
Why financial gets targeted
Firms have compliance budgets and settle quickly — making them high-value targets for plaintiff attorneys.
Account-opening forms with CAPTCHAs, document uploads, and custom validation are almost always inaccessible.
PDF statements and tax documents sent to clients are a simple violation to prove — and affect every customer.
Biggest settlements in financial
5 documented cases · $17K+ disclosed
Accounting
American Institute of Certified Public Accountants
$15,000 to named complainant Jane Doe; $1,000–$10,000 to add…
2019 · U.S. Attorney's Office
Read the caseInsurance
California Department of Insurance
Not disclosed (August 2024 settlement)
2024 · Superior Court of the State of California
Read the caseEvery financial case we've documented
5 cases · $17K+ total disclosedAmerican Institute of Certified Public Accountants
United States v. American Institute of Certified Public Accountants and National Association of State Boards of Accountancy
$15,000 to named complainant Jane Doe; $1,000–$10,000 to add…2019California Department of Insurance
Fowler et al. v. California Department of Insurance and PSI Services LLC
Not disclosed (August 2024 settlement)2024Charles Schwab & Co.
Carmain et al. v. Charles Schwab & Co., Inc. (Structured Negotiation)
2024WellPoint
Mendelsohn and Chen v. WellPoint, Inc. (Structured Negotiation)
2014Multiple unnamed financial services firms
Wave of ADA Website Accessibility Threats Against Financial Services Firms (2024)
2024
What specifically to fix
The most common failure patterns for financial.
Account opening and KYC forms
Forms: inaccessibleCompliance forms with CAPTCHAs and document uploads are the most-litigated paths.
Trading platforms and ticker data
Screen reader: blockedCharts and real-time data need text alternatives; balance tables need proper headers.
Statements and tax documents
Documents: inaccessibleInaccessible PDF statements and 1099s violate the ADA for every client who receives them.
Licensure exams and CE testing
Keyboard: failsInsurance licensing and securities exams must work with screen readers.
See where your financial site stands
Free instant scan — find the violations plaintiff firms look for.