Multiple unnamed financial services firms
Plaintiff firms started flooding financial-services companies with demand letters in 2024.
In 2024, plaintiff firms including Carlson Lynch, KamberLaw, and Lee Litigation Group sent aggressive demand letters to financial services companies — Schwab, E-Trade, Wells Fargo, and many others — alleging website accessibility violations. The volume was unprecedented and clearly coordinated.
Most of these resolve quietly with private settlements before reaching court. But the strategy reveals the new playing field: financial services and wealth management firms are the next major target, because they have high-value clients, regulated compliance cultures, and the budget to settle quickly. The wave is ongoing.
Court
Multiple federal and state courts (aggregate — not a single case)
Case
Wave of ADA Website Accessibility Threats Against Financial Services Firms (2024)
Multiple — see notes
Outcome
active
What went wrong on the site
Each visual below shows what visitors with disabilities actually experienced.
Multiple WCAG 2.1 AA violations across the site
Multiple violations across the full WCAG 2.1 Level AA spec — the site failed to meet the federal de-facto standard for accessibility.
WCAG WCAG 2.1 AA
Sources & documentation
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Healthcare
MedStar Health
DOJ secured a $440,000 consent decree against MedStar Health (DC/Maryland's largest hospital system) for ADA violations including inaccessible digital communications; decree required WCAG 2.1 AA compliance for all posted web content.
Healthcare
University of North Carolina Health Care System
NFB and Disability Rights NC won a $125,000 settlement against UNC Health (2022) for systematically denying blind patients accessible medical records, billing, and forms; a 2023 federal injunction then required a system-wide overhaul of patient communications.
Accounting
American Institute of Certified Public Accountants
DOJ forced the AICPA and NASBA — the accounting profession's own gatekeepers — to make the Uniform CPA Exam accessible to blind candidates, paying $15,000+ in damages and integrating JAWS and ZoomText across the entire exam platform.